Why is now a good time to join us?
We are in a high-growth, scale-up phase, having significantly expanded our international money transfer offering and operational footprint. Operations sit at the heart of our business, and this role offers a rare opportunity to gain broad exposure across processes, systems, and teams while helping shape how the business scales. You’ll work closely with different teams and be well-positioned for growth as the company continues to expand.
The opportunity
To support our growth, we are continuously refining our operational processes, systems, and controls to ensure efficiency, compliance, and scalability. We’re looking for a Human Resources Manager/People Operations Manager who is detail-oriented, curious, and proactive, with a strong interest in process improvement and operational best practices.
What you’ll do
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Lead the design, implementation, and continuous improvement of HR policies (e.g. recruitment, study leave, wellness, disciplinary, EE/BBBEE) in line with South African labour legislation, including the Employment Equity Act, LRA, BCEA, and Skills Development Act.
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Own the end-to-end performance management cycle: KPI framework design, review facilitation, calibration, and reporting to senior management on trends, ratings, and development needs across departments.
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Provide strategic HR business partnering to department heads and executives, including workforce planning, organizational design, and succession planning for critical and regulated roles.
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Manage employee relations end-to-end: grievances, disciplinary processes, CCMA referrals, and conflict resolution, ensuring procedural fairness and legal defensibility.
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Oversee recruitment and onboarding, ensuring role profiles, screening, and vetting meet both business needs and FSCA Fit & Proper requirements where roles are representative- or key-individual-linked.
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Manage the Employee Assistance Programme (Lyra) relationship and utilization of reporting, identifying engagement trends, and escalating data or service issues.
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Lead and develop the People Operations team, setting objectives, coaching, and managing capacity across HR functions.
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Own HR reporting and people analytics: headcount, turnover, org structure, and performance trend reporting to leadership and the board where required.
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Drive employee engagement and culture initiatives, including company events, wellness programmes, and internal communications.
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Manage internal and external stakeholders such as service providers and consultants.
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Own the Learning & Development function: identify skills and development needs, design and roll out training plans, and track completion and effectiveness of interventions.
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In partnership with Compliance, assist with mandatory and regulatory training requirements, including FSCA CPD tracking for representatives and compliance-related learning modules.
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Administer and manage the HRIS platform (e.g. Deel) end-to-end: employee records, org structure, leave, onboarding/offboarding workflows, and reporting; act as system owner for data integrity, access control, and integrations with payroll and other business systems.
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Drive adoption and continuous improvement of the HRIS, including user training, troubleshooting, and evaluating new features or modules against business needs.
What you’ll need
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A relevant tertiary qualification in Human Resources, Industrial Psychologist, or a related field
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3-5 years’ experience in a Human Resources environment
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Financial services exposure is advantageous
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Strong attention to detail and the ability to document and follow processes accurately
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Clear written and verbal communication skills
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An analytical, structured mindset with an interest in process improvement
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The ability to work collaboratively across teams and manage multiple priorities
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Comfort working in a fast-paced, scale-up environment with evolving priorities
What it’s like to work here
- We’re deliverable focused: Working set hours is not important to us. What matters is how quickly we can bring high-quality deliverables to production. If you’re focused and effective, you’ll find yourself well rewarded!
- We reward excellence: We deeply appreciate anyone who relishes making a real impact and is happy to go the extra mile in doing so. We are quick to identify and reward those who overachieve.
- We don’t like micromanaging: Micromanaging is an inefficiency we’d prefer to avoid. We want to integrate with you quickly so you can manage your own time and projects. We love collaboration, so we’re always happy to help one another and will never leave you in the dark.
- We’re all about transparency: We believe transparency is key to our success and have made it the cornerstone of our services. We focus on transparency and open discussion amongst our team to help the best answers and ideas bubble to the surface. This has the added benefit of creating a fun and open workplace where ideas flow.